FAQ’s

Credit-IQ is a platform where companies can easily automate and track their accounts receivable with reminders, final demand letters, and debt collection.

Credit-IQ streamlines accounts receivable and debt collection processes by offering customisable workflows tailored to customer payment patterns. These workflows automate and optimise your invoice management, ensuring efficient payment collection and helping you maintain financial stability.

Yes, Credit-IQ helps businesses of all sizes. We recommend using Credit-IQ if you send more than 40 invoices per month.

Yes, Credit-IQ can integrate with various accounting and ERP systems, making it easier to synchronise and import your customer data seamlessly. Please refer to our integrations page or contact our support team to explore integration options.

With internet access, you can access and use Credit-IQ on any computer or mobile device.

Currently, the Credit-IQ platform is available in English, French, Spanish, Portuguese, and Dutch.

The Credit-IQ platform is available in GBP, EUR, and USD.

Yes, Credit-IQ is customisable to match your company's branding. You can typically personalise various aspects of the system, such as:

Logo and Branding: You can usually upload your company's logo and customise the colour schemes to reflect your brand's identity.

Custom Templates: Design and use custom templates for email reminders and demand letters.

While we do not provide an app, you can access a mobile-optimised website, which allows you to conveniently view and manage accounts receivable information from your mobile devices.

We offer tiered subscriptions based on the number of invoices and final demand letters you send per month. We also offer custom plans for enterprise customers. See our pricing plans.

Yes, depending on your ERP setup. Credit-IQ offers three standard plans that include connectivity to selected ERP systems via APIdeck/Codat.

If your business uses an ERP system connected through our D-Basics catalogue, pricing may vary based on the required integration. You can view the full list here.

If you'd like to understand how your ERP can be connected or migrated to Credit-IQ, please contact us at info@credit-IQ.com. We'll be happy to discuss the available options and any associated costs.

We offer a custom plan based on the amount of invoices your business sends each month. Contact us

Yes, all new users can try Credit-IQ for 30 days!

You can cancel your subscription at any time before your next renewal. This can be done via your Credit-IQ account.

No, there is no limit on the number of customers or emails you can process through Credit-IQ. You can typically send as many email reminders as needed to manage your accounts receivable effectively.

Credit-IQ supports the full collections process for overdue invoices. When internal collection efforts are unsuccessful and an invoice remains unpaid, the debt can be escalated to Atradius Collections for professional debt recovery.

Credit-IQ enables this escalation through workflow automation, including the automatic generation and sending of a Final Demand Letter (FDL) as a final payment request before referral to collections.

Typical process:

1. The invoice becomes overdue and enters the collections workflow.
2. Automated reminders and collection activities are initiated through Credit-IQ.
3. If payment is still not received, Credit-IQ can automatically send a Final Demand Letter.
4. Unresolved cases can then be referred to Atradius Collections for debt recovery.

This process helps organizations manage overdue receivables efficiently while providing a effortless transition from internal collections to external debt collection when required.