How can we help you?


What is Credit-IQ?

Credit-IQ is a platform where companies can easily automate and track their accounts receivable with reminders, final demand letters, and debt collection.

How does Credit-IQ help streamline accounts receivable processes?

Credit-IQ streamlines accounts receivable and debt collection processes by offering customisable workflows tailored to customer payment patterns. These workflows automate and optimise your invoice management, ensuring efficient payment collection and helping you maintain financial stability.

Is Credit-IQ suitable for businesses of all sizes?

Yes, Credit-IQ helps businesses of all sizes. We recommend using Credit-IQ if you send more than 40 invoices per month.

Can Credit-IQ integrate with other accounting or ERP systems?

Yes, Credit-IQ can integrate with various accounting and ERP systems, making it easier to synchronise and import your customer data seamlessly. Please refer to our integrations page or contact our support team to explore integration options.

What are the system requirements for using Credit-IQ?

With internet access, you can access and use Credit-IQ on any computer or mobile device.

What languages are supported?

Currently, the Credit-IQ platform is available in English, French, Spanish, Portuguese, and Dutch.

What currencies are supported?

The Credit-IQ platform is available in GBP, EUR, and USD.

Is Credit-IQ customisable to match my company's branding?

Yes, Credit-IQ is customisable to match your company's branding. You can typically personalise various aspects of the system, such as:


Logo and Branding: You can usually upload your company's logo and customise the colour schemes to reflect your brand's identity.

Custom Templates: Design and use custom templates for email reminders and demand letters.

Does Credit-IQ provide a mobile app for on-the-go access to accounts receivable information?

While we do not provide an app, you can access a mobile-optimised website, which allows you to conveniently view and manage accounts receivable information from your mobile devices.


What are the subscription options available for Credit-IQ?

We offer tiered subscriptions based on the number of invoices and final demand letters you send per month. We also offer custom plans for enterprise customers. See our pricing plans.

Are there any additional fees or hidden costs associated with the subscription?

No, there are no additional fees or hidden costs associated with the subscription to Credit-IQ. Each plan's pricing is transparent and includes all the features and services offered.

Can I customise my subscription plan based on my business needs?

We offer a custom plan based on the amount of invoices your business sends each month. Contact us

Is there a trail period available for Credit-IQ?

Yes, all new users can try Credit-IQ for 30 days!

How can I cancel or modify my Credit-IQ subscription?

You can cancel your subscription at any time before your next renewal. This can be done via your Credit-IQ account.

Is there a limit on the number of customers or emails I can process through Credit-IQ?

No, there is no limit on the number of customers or emails you can process through Credit-IQ. You can typically send as many email reminders as needed to manage your accounts receivable effectively.

How does Credit-IQ handle bad debts or uncollectible accounts receivable?

Credit-IQ handles pre-dunning and overdue invoices. When it comes to unpaid or overdue invoices, the natural escalation is debt collection. We are a part of Atradius Collections, the leading commercial debt collection agency, to recover unpaid invoices.


Here's how the process works:


Final demand letter: If a customer fails to pay and the debt becomes overdue, Credit-IQ can automatically send a final demand letter in your workflow. This formal communication serves as a last reminder to the customer, urging them to settle the outstanding amount.

How much cash are you missing out on? 

See Credit-IQ in action