United Kingdom
United States
Spain
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Portugal
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Recover overdue invoices at home and abroad
Some invoices need more than a reminder. Credit-IQ helps you find out what is holding up payment, agree a date with your customer and, if that doesn't work, take the formal next step.
Dispute management
A disputed invoice won't get paid until someone sorts it out. Add a dispute reason to the invoice and Credit-IQ keeps it visible, with dashboard reporting that shows which invoices are in dispute, which customers are disputing and why. Customer replies are linked to the invoice, so whoever picks it up has the full story, wherever the customer is based.
Promise to pay
Agreed a new payment date with a customer? Record it as a promise to pay. The due date in your accounting software stays as it is, and Credit-IQ offers to move the pending workflow steps so the next one happens the day after the agreed date. Both dates show on the invoice, so everyone can see what was agreed.
Final Demand Letter
When reminders haven't worked, a final demand letter is your strongest tool before escalating further. Sent automatically under the Atradius Collections letterhead, it signals to your customer that the situation is serious. Debtors recognise the name, and they respond. Professional, clear, and effective, without burning the relationship.
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Escalate to Atradius Collections
If a customer still doesn't pay, you can hand the case to Atradius Collections. With local offices in 40+ countries, they contact your customer professionally, in their own language and in line with local law and practice. Escalation is optional, and you decide which workflows include it.
Follow every case in Credit-IQ
You don't lose sight of an invoice once it has been escalated. Case statuses and updates from Atradius Collections appear in Credit-IQ next to the rest of your receivables, and you get a notification when your input is needed or something important changes.
Non-payment alerts for your credit insurer
If you have trade credit insurance, add a notification of non-payment (NNP) step to your workflow. When an invoice reaches your NNP date, Credit-IQ emails you the customer name, invoice number, due date and balance, so you have what you need to notify your insurer. It works with any insurer.
Frequently Asked Questions
What is a final demand letter?
A final demand letter is a formal, last request for payment before an unpaid invoice is escalated to debt collection. In Credit-IQ it goes out under Atradius Collections letterhead and can be added as a step in any workflow.
Can I recover debts from customers in other countries?
Yes. If you escalate a case, Atradius Collections handles it through local offices in 40+ countries, contacting your customer in their own language and in line with local law and practice.
What happens after I escalate a case?
Atradius Collections contacts your customer and works to recover the debt amicably. You can follow the status of the case in Credit-IQ and you are notified when your input is needed.
Is escalation to debt collection automatic?
You decide whether a workflow includes a debt collection step. Credit-IQ can automatically trigger collection activities when predefined conditions are met, but escalation to debt collection only happens if you choose to include it in your workflow.
Can I pause reminders while a customer arranges payment?
Yes. Record a promise to pay with the agreed date and Credit-IQ offers to move the pending workflow steps to after that date.